Privacy

Overview

This Privacy Policy explains how KEAT Collective ("KEAT," "we," "us") collects, uses, and shares information when you visit keatcollective.com, make a purchase, or sign up for our emails or text messages.

Information We Collect

Information you provide: your name, email address, phone number, shipping and billing address, and any messages you send us.

Payment information: payments are handled by our checkout and payment providers. We do not store full card numbers on our website.

Usage information: details about how you use the website, such as pages viewed, device and browser type, and approximate location, collected through cookies and similar technologies.

How We Use Information

We use your information to process and deliver orders, send order and shipping updates, provide customer support, operate and improve the website, prevent fraud, and comply with legal obligations.

If you have opted in, we also use your information to send promotional emails or text messages.

SMS Marketing and Consent

If you voluntarily subscribe to KEAT text messages, you may receive recurring automated marketing texts about product launches, exclusive offers, restocks, and discounts at the number you provide.

Consent to receive marketing texts is not a condition of any purchase. Message frequency varies. Message and data rates may apply. See our SMS Terms for more details.

Opting Out

You can unsubscribe from text messages at any time by replying STOP. Reply HELP for assistance, or contact us at keatcollective@gmail.com.

You can unsubscribe from marketing emails by using the unsubscribe link in any email.

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

Third-Party Services

We share information with service providers only as needed to run our business, including Shopify (store and checkout), Klaviyo (email and SMS messaging), payment processors, and shipping carriers. These providers process information on our behalf and under their own privacy policies.

We do not sell your personal information.

Cookies and Analytics

We and our service providers use cookies and similar technologies to keep the website working (for example, remembering your cart), to understand how the site is used, and to support marketing. You can control or delete cookies through your browser settings; some features may not work without them.

Data Security

We take reasonable steps to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, email keatcollective@gmail.com. We may need to verify your identity before responding.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page.

Contact

For privacy questions, contact us at keatcollective@gmail.com.